Call Centre Jobs in Australia 2025
Your guide to customer service and contact centre careers
IntuitiveCalc Team
Financial Content Specialist
Published: 7 January 2025
| 9 min read
Industry opportunity: Call centres employ over 200,000 Australians. Many now offer work-from-home options and provide excellent training for communication skills.
Call Centre Pay Rates 2025
| Role | Hourly Rate | Annual (Full-time) |
|---|---|---|
| Customer Service Rep (entry) | $26 - $32 | $50,000 - $62,000 |
| Technical Support | $28 - $38 | $55,000 - $74,000 |
| Sales/Outbound | $26 - $35 + commission | $55,000 - $90,000 |
| Team Leader | $35 - $45 | $68,000 - $88,000 |
Types of Call Centre Work
Inbound
- Customer inquiries
- Technical support
- Order processing
- Complaints handling
Outbound
- Sales calls
- Surveys/research
- Appointment setting
- Collections
Skills Needed
Essential Skills
- Communication: Clear speaking and active listening
- Computer skills: Basic typing, multiple systems
- Patience: Handle difficult customers calmly
- Problem-solving: Find solutions quickly
- English proficiency: Clear accent helpful but not essential
Work From Home Options
Many call centres now offer remote work. Requirements typically include:
- Reliable internet connection (25+ Mbps)
- Quiet, dedicated workspace
- Own computer (sometimes provided)
- Headset with microphone
Major Employers
- Telstra: Telecommunications support
- Banks (NAB, CBA, ANZ): Financial services
- Insurance companies: Claims and inquiries
- Outsourcers (Probe, TSA): Various clients
- Government (Centrelink, Medicare): Public services
Career Progression
| Level | Role | Salary |
|---|---|---|
| Entry | Customer Service Rep | $50,000 - $58,000 |
| Senior | Senior CSR / Specialist | $58,000 - $68,000 |
| Leadership | Team Leader | $68,000 - $85,000 |
| Management | Operations Manager | $90,000 - $130,000 |